Member Since: 4th Aug 2020
With over 20 years’ experience in contact centres, I spent the first half of my career in operational roles across the contact centre industry, with a particular focus on technology, workforce engagement and leadership. Since then, I’ve worked with leading brands across the globe, helping them utilise the latest technology and optimising their operational processes.
I now head up the delivery of application consulting at IPI where I put my hands-on industry experience to good use by enabling our clients to provide exceptional customer experience to their own customers.
Head of Applications Consulting IPI
20th Nov 2020
The need for omnichannel has never been more apparent. Whether you are a retailer, an insurer or a local authority, the ability to connect...Blog
17th Sep 2020
Contact centres form an integral part of the customer journey and help pave the way for business success. But in order to meet rising...Blog
26th Aug 2020
Since the start of this pandemic, businesses have had to quickly pivot to meet customer and employee needs. Whether it is establishing an...Blog