With over 20 years’ experience in contact centres, I spent the first half of my career in operational roles across the contact centre industry, with a particular focus on technology, workforce engagement and leadership. Since then, I’ve worked with leading brands across the globe, helping them utilise the latest technology and optimising their operational processes.

I now head up the delivery of application consulting at IPI where I put my hands-on industry experience to good use by enabling our clients to provide exceptional customer experience to their own customers.