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Chloe White
Member Since: 20th Aug 2020
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Chloe White
Content Marketing Manager Synthetix
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8th Sep 2020
Is CSAT possible without ESAT?
Like CSAT, ESAT (employee satisfaction score) is a result that reflects happiness – but instead of measuring customers’ happiness against...
Blog
3rd Sep 2020
How AI and NLP enhance CX through times of crisis
CX needn’t suffer in times of crisis, nor should companies settle to merely survive, they can in fact thrive through hardship by...
Blog
