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Dan Hartveld
Member Since: 28th Sep 2015
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Dan Hartveld has a global reputation for excellence in the field of mobile retail. He has developed award-winning, first-in-class commercial solutions for leading retailers including Topshop, Burberry and MasterCard. Known for his expertise in the practical application of innovative technology to achieve measurable results for retail, Dan is a trusted expert and advisor with a proven track record in real-world business.

He was instrumental in developing Red Ant’s Connected Retail Platform and rolling it out across retailers, and he was a key member of the team which won the prestigious IBM Watson Mobile Developer Challenge for its cognitive sales associate app.

Dan Hartveld
CTO Red Ant
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29th Jul 2020

Essential tips for elevating CX at a distance

Customers are looking for the best way to shop safely on their own terms, and retailers are having to work harder than ever to maintain a...
Blog
19th Jun 2020

Personal but not up close - beauty retail reopens

Beauty retailers have had to face something of a challenge over the last few weeks. As a sector that relies on personalised contact with...
Blog
22nd May 2020

Safety first – paving the way to retail reopening

If the last couple of months have taught us anything, it’s that we all need to take care of each other – businesses, communities and...
Blog
21st Feb 2020

Conscious consumption - considerations for retail

Ask yourself this – as a responsible retailer with a solid strategy for a cross-channel future and a team geared up to deliver exceptional...
Blog
8th Jan 2020

2020 vision: predicting the future of retail CX

At a time when the retail industry is in a state of flux, the only prediction anyone can make with any level of confidence is that there’s...
Blog
12th Dec 2019

It’s beginning to look a lot like CXmas…

As the year draws to a close, it’s time to take a look back at the last 12 months’ hot topics and compile that all-important list – which...
Blog
18th Nov 2019

Cosmetics CX – building beautiful relationships

If you’re looking for an honest assessment of why clienteling is central to the customer experience for beauty brands and retailers, Jason...
Blog
23rd Oct 2019

Stand and deliver – fulfilment is a CX challenge

At a time when retailers are looking for the next big thing to help them out of the difficulties they’re currently facing, it’s not...
Blog
25th Sep 2019

Progressive web apps - the future for retail CX?

The term has been around since Google coined it in 2015, but interest has only recently taken off in progressive web apps (PWAs) as...
Blog
19th Aug 2019

CX – it's not all about the customer

Believe it or not, customer experience isn’t all about the customer – it never has been. While it’s absolutely essential to use digital to...
Blog
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