Dan Hartveld

Member Since: 28th Sep 2015

Blogger

Bio

Dan Hartveld has a global reputation for excellence in the field of mobile retail. He has developed award-winning, first-in-class commercial solutions for leading retailers including Topshop, Burberry and MasterCard. Known for his expertise in the practical application of innovative technology to achieve measurable results for retail, Dan is a trusted expert and advisor with a proven track record in real-world business.

He was instrumental in developing Red Ant’s Connected Retail Platform and rolling it out across retailers, and he was a key member of the team which won the prestigious IBM Watson Mobile Developer Challenge for its cognitive sales associate app.

Dan Hartveld

CTO Red Ant

18th Nov 2019

Cosmetics CX – building beautiful relationships

If you’re looking for an honest assessment of why clienteling is central to the customer experience for beauty brands and retailers, Jason...

Blog

23rd Oct 2019

Stand and deliver – fulfilment is a CX challenge

At a time when retailers are looking for the next big thing to help them out of the difficulties they’re currently facing, it’s not...

Blog

25th Sep 2019

Progressive web apps - the future for retail CX?

The term has been around since Google coined it in 2015, but interest has only recently taken off in progressive web apps (PWAs) as...

Blog

19th Aug 2019

CX – it's not all about the customer

Believe it or not, customer experience isn’t all about the customer – it never has been. While it’s absolutely essential to use digital to...

Blog

31st Jul 2019

Toys R Us comeback – playing for keeps?

After its very public failure in 2018 and 100 store closures in the UK alone, Toys R Us appears to be making a (limited) comeback with two...

Blog

26th Jun 2019

Health and beauty CX – more than skin deep

There’s something of a revolution happening in the in-store beauty business - shopping by brand and trying to navigate display upon display...

Blog

28th May 2019

Luxury brands lead the way for in-store experience

According to a recent study by real estate advisor Savills , luxury brands still see the UK’s capital city as a good bet, despite the...

Blog

14th Mar 2019

The three ‘I’s of CX digital transformation

Ask any retail CEO what keeps them awake at night and most will come up with a list that includes: how to transform customer experience,...

Blog

31st Jan 2019

Three customer experience fables for 2019

What shape will the retail industry be in by the end of this year? The only thing we can say for sure is that it will be leaner, especially...

Blog

10th Dec 2018

The ghosts of Xmas CX – past, present and future

We all know how the story goes – an intractable individual is made to revisit his past, look at his present and recognise what his future...

Blog