Dan Hartveld

Member Since: 28th Sep 2015

Blogger

Bio

Dan Hartveld has a global reputation for excellence in the field of mobile retail. He has developed award-winning, first-in-class commercial solutions for leading retailers including Topshop, Burberry and MasterCard. Known for his expertise in the practical application of innovative technology to achieve measurable results for retail, Dan is a trusted expert and advisor with a proven track record in real-world business.

He was instrumental in developing Red Ant’s Connected Retail Platform and rolling it out across retailers, and he was a key member of the team which won the prestigious IBM Watson Mobile Developer Challenge for its cognitive sales associate app.

Dan Hartveld

CTO

Red Ant

30th May 2018

Digital store CX innovations you can apply today

In a challenging climate which has seen a number of retailers struggling to maintain sales, many have resorted to introducing surface ‘...

Blog

18th Apr 2018

3 ways AI will elevate CX and retail sales roles

As the more mundane aspects of customer experience inevitably become automated thanks to the increasing efficiency of AI and machine-led...

Blog

12th Mar 2018

The 4 digital CX scenarios that slayed Toys R Us

The demise of Toys R Us and Maplin over the last couple of weeks brought home a stark message to retailers – adapt or die. According to the...

Blog

12th Feb 2018

3 easy ways to kickstart CX in the digital store

Customer experience is about to come out of that tricky ‘teenage’ stage – the first recognisable, mainstream ecommerce sites started to...

Blog

18th Jan 2018

The one thing CX innovators will focus on in 2018

Without doubt, 2017 was a disruptive year across almost all aspects of our lives, not least in the development of any number of new tech...

Blog

1st Dec 2017

How to have a happy CX-mas

It’s that special time of year for retailers, when customers are out in force, looking not only for a bargain but also for a shopping...

Blog

18th Oct 2017

The importance of connected CX in retail

Once upon a time, retailers had control of the consumer journey. A customer had to visit a store, find the product they wanted and pay the...

Blog

30th Aug 2017

Breaking free from legacy thinking

No one in retail - or in any other industry, for that matter - is free from legacy infrastructure. When you look at the way technology...

Blog

31st Jul 2017

Why aren’t more retailers ready to innovate?

It’s a given that most retailers know it’s a good idea to keep pace with tech innovations if they want to continue to be relevant to their...

Blog

5th Jul 2017

Evolving next generation customer experiences

Around five years ago, the first wave of mainstream in-store digital technology saw retailers trying out kiosks, signage and connected PoS...

Blog