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Daniel Ord
Member Since: 4th Aug 2020
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Daniel Ord
Founder & Director OmniTouch International
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3rd Dec 2021
What contact centre teams can learn from customer experience professionals
I’ve written extensively about what CX folks can learn from contact centre folks. You can read an earlier article I wrote about it here ...
Contact centres
22nd Nov 2021
What CX leaders can learn from contact centre managers
There’s no question that customer experience as a recognised business discipline continues to gain traction around the world. Over the past...
Engagement
17th Mar 2021
How mystery shopper research can improve chatbot customer experience
We recently completed our fourth mystery shopper research programme on a client’s chatbot offering for customers. And when we share that we...
Channels
10th Aug 2020
How important is it that CX managers are also contact centre experts?
In early June, I tried out the new LinkedIn polling feature for the first time. The poll I put up was: “How important is it that your...
Contact centres
