Member Since: 28th Nov 2015
1st Jul 2011
Customer feedback breakthrough: Time for text analytics?
Dan Lee explores how text analytics is allowing customer experience management to view and act on structured and unstructured feedback...Voice of the Customer
1st Jun 2011
Integrating CRM and CEM systems to manage your call centre
Dan Lee explains how integrating CRM and CEM systems helps companies manage complexity at their call centres. For customers, call centres...Engagement