Dan Wilson
Member Since: 3rd Sep 2011
Senior Product Manager Medallia
7th Sep 2011
Mobile CEM: Best practices for analytics and data collection
Dan Wilson explores how the proliferation of mobile devices is imposing changes on customer feedback best practices. Mobile usage has...
Voice of the Customer
19th Aug 2011
Social media customer experience management: The next big trend?
Dan Wilson looks at the emergence of social media CEM - what it means and why we should be paying attention. Business owners are...
Voice of the Customer