Home
Marketing
Sub-categories
Strategy
Technology
Data
Data
Why is it so hard to understand customer emotions?
Data
Infographic: Are organisations prepared for GDPR?
Strategy
How to show B2B buyers that inaction has a price
Selling
Sub-categories
Sales performance
CRM
Ecommerce
Sales performance
8 ways to be a more agile sales organisation
Sales performance
How to establish/amplify your customer's value gap
Sales performance
B2B sales: The peril of generic value propositions
Service
Sub-categories
Management
Contact centres
Channels
Channels
How to integrate AI into your customer service
Contact centres
Sponsored
Why contact centres must become more proactive
Channels
Sponsored
Webinar: Using AI to anticipate customer service
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Voice of the Customer
Should you stop serving unprofitable customers?
Loyalty
How Facebook's scandal revealed CX's future
Voice of the Customer
Have customer surveys become redundant?
Community
Sub-categories
Industry insights
Blogs
Discuss
MaritzCX Rolls Out Major Platform Updates
Customer experience management
Starbucks: How to Respond to a Crisis
Customer satisfaction
How to know what your customers really think?
Hot topics
Sub-categories
Chatbots
General Data Protection Regulation (GDPR)
Customer journey
Chatbots
How to integrate AI into your customer service
Chatbots
Sponsored
Why contact centres must become more proactive
Chatbots
Why Dell has the most sophisticated chat in retail
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Login
Register
Dave Campbell
Member Since: 22nd Dec 2017
Blogger
Bio
Dave Campbell is Vice President of Customer Engagement & Support Solutions,
LogMeIn
.
Dave Campbell
Blog posts
Discussions
Discussion replies
Comments
11th Jan 2018
Looking ahead: Customer experience trends for 2018
2017 was an exciting and transformative year in the world of customer engagement. In direct response to significant changes in customer...
Blog
