LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
Enter 2022 award2021 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Dave Carroll
Member Since: 20th Oct 2011
Dave Carroll
Singer/Songwriter Big Break Enterprises
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
25th Oct 2011

Dave Carroll: Why my social media story still strikes a chord

The 'United Breaks Guitars' story has been back in the news recently following a series of posts by Gary Lemke of CRMAdvocate.com ( Did it...
Engagement

Most read this week

Engagement
4th Oct 2022

FCA's new Consumer Duty: How it can drive growth

by
Dr. Graham Hill
Any Answers comment Icon 3
ROI CX

Trending

Management
5th Oct 2022

Is inflation influencing service standards?

by
Neil Davey
Engagement
4th Oct 2022

FCA's new Consumer Duty: How it can drive growth

by
Dr. Graham Hill
Any Answers comment Icon 3
Strategy
28th Mar 2018

The commodity magnet & changing customer demands

by
Steven Van Belleghem

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2022 Sift
Sift