LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Dave O'Flanagan
Member Since: 3rd Dec 2021
Blogger
Dave O'Flanagan
Sitecore
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
6th Jun 2022

How the metaverse will change customer experiences

Fashion and retail brands are already taking impressive steps into the metaverse and creating genuinely exciting experiences for their fans...
Blog
6th Dec 2021

How brands can succeed in a privacy-first world

The pandemic has undoubtedly had an everlasting change on consumer behaviour, catalysing the shift to online. Months spent in lockdown, it...
Blog

Most read this week

Engagement
19th Jan 2023

How Barnes & Noble has turned around its fortunes

by
Neil Davey
Any Answers comment Icon 6
Barnes & Noble

Trending

Loyalty
27th Jan 2023

Companies never read feedback, customers complain

by
Rhys Fisher
Engagement
24th Jan 2023

Staff strikes spell CX trouble for Amazon

by
Neil Davey
Engagement
19th Jan 2023

How Barnes & Noble has turned around its fortunes

by
Neil Davey
Any Answers comment Icon 6

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift