Member Since: 17th Jan 2019
David provides research design consultation to clients, facilitates continuous improvement of existing studies and manages MaritzCX’s automotive research services group. David has over 20 years of experience conducting and overseeing automotive customer experience programs at MaritzCX and Maritz Research. Previously, David held several positions including Vice President of Voice of the Customer Integration and Senior Strategic Consulting Director.
Vice President, Solutions Strategy MaritzCX
18th Jan 2019
When requesting customer feedback, chances are you've conducted both transactional and relational studies. In this post, we assess the...Voice of the Customer