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David Ensing
David Ensing
Member Since: 17th Jan 2019
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David provides research design consultation to clients, facilitates continuous improvement of existing studies and manages MaritzCX’s automotive research services group. David has over 20 years of experience conducting and overseeing automotive customer experience programs at MaritzCX and Maritz Research. Previously, David held several positions including Vice President of Voice of the Customer Integration and Senior Strategic Consulting Director.

David Ensing
Vice President, Solutions Strategy MaritzCX
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18th Jan 2019

The role of the relationship survey in customer experience programmes

When requesting customer feedback, chances are you've conducted both transactional and relational studies. In this post, we assess the...
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