Member Since: 11th Mar 2016
I have over 20 years of experience in helping organisations to implement positive changes to the way they service their customers, whilst driving business growth. Working with some of the world's largest brands across multiple sectors including Financial Services, Retail, Outsourcing and Technology has given me unique insights into the challenges organisations face today.
Currently lead the sales efforts in the UK and Middle East for Interactive Intelligence. I have successfully grown revenues by 60% in the past 12 months and built a team focused on winning new business via sales of high value Cloud Contact Centre solutions.
Acting as mentor and coach to a team of enterprise salespeople, I am actively involved at each step of the sales cycle, engaging with C-Level representatives to gain mindshare and foster buy-in.
Regional Sales Director UK, Middle East & Africa Interactive Intelligence
5th Jul 2016
47 years ago, J.C.R. Licklider had a vision that the entire world could be connected through an “intergalactic computer network”, allowing...Blog
17th Mar 2016
Returning an item to a shop only to be met by a perfunctory sales assistant has put off many consumers. Getting your customer service right...Blog