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Daniel Bakst
Second To None
Member Since: 15th Jan 2018
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Bio: Daniel Bakst is the Social & Digital Marketing Associate for Second To None, a leading Customer Experience research firm that empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. Our solutions are developed on the basis of solid research and statistical science. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Daniel Bakst
Social & Digital Marketing Associate Second To None
  • Articles
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4th May 2018

Closing the loop: Turn feedback into action

One of the most common criticisms placed upon Customer Experience specialists is that they have no way of concretely tying their data in...
Blog
1st May 2018

How to create and act on employee feedback surveys

While brands are always attempting to capture an accurate understanding of how customers perceive their products and services , some of the...
Blog
19th Feb 2018

How mystery-mapping helps craft customer journeys

Capturing accurate information about customer behavior can be a major differentiator between achieving growth or experiencing stagnation...
Blog
25th Jan 2018

Generation Z's brand expectations and experiences

Forming long-term relationships can serve as a foundational aspect of success for brands across different industries. This is especially...
Blog

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