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Deborah Alvord
Member Since: 14th Jun 2021
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Deborah Alvord
Senior Director, Analyst Gartner
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28th Oct 2021
How can organisations set realistic customer service expectations without harming their brand?
Customer service is a key driver of loyalty and Gartner is seeing an increase in responsibility within customer service, not just for the...
Loyalty
15th Jun 2021
How to convince company leaders to ditch NPS in customer service
Net Promoter Score (NPS) is one of the most popular metrics used globally by companies to evaluate customer experience (CX), and its...
Management
