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Michelle Spaul
Member Since: 1st Apr 2019
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Michelle Spaul
Customer Experience Consultant Delta Swan
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6th Sep 2021
Why ordinary customer experiences can be better than extraordinary experiences
You know about WOW . You’ve seen heart-warming, inspiring stories showing businesses recover poor experiences with style. You’ve wondered...
Engagement
27th Jan 2021
Comparing Voice of the Customer tools available to SMEs
Voice of the Customer (VoC) has strengthened from a marketing tool to a fully-fledged customer experience discipline. Household names use...
Voice of the Customer
