Member Since: 9th Mar 2012
Dennis is CEO at Rant & Rave.
Rant & Rave provides customer engagement solutions with a difference.
Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave platform to proactively communicate with and listen to the Voice of the Customer.
By reducing customer effort and taking real-time inspired action, brands are able to transform Ranters into Ravers and happy customers into engaged Ravers – lifelong advocates.
Client Services Director Rant & Rave
19th Dec 2014
21 years ago, back when Justin, Britney and Christina were all still in the Mickey Mouse Club, I was a young, very inexperienced Marketing...Blog
5th Dec 2014
The suburban idyll at Chez McMaster was disturbed over the weekend – and the upset was caused by a Voice of Customer survey. Unusually, it...Blog
2nd Dec 2014
An open plan office does provide a great opportunity to overhear colleague conversations, which is how I caught the tail end of this one...Blog
24th Nov 2014
A few years ago I found myself enjoying a rather smart meal on a cruise ship, whilst being thoroughly patronised by the Marketing Director...Blog
19th Nov 2014
Today’s Regulators are a far cry from the swiftly deputised cowboys of 1st March 1878 who dispensed “justice” by rifle, and ended up...Blog
12th Nov 2014
I have just opened a new bank account. The first one in over 25 years. And all my fears about snail-pace bureaucracy, unintelligible forms...Blog
11th Nov 2014
We've all seen the statistic that says that 4% of unhappy customers will actually go on to tell the company about their problem - clearly a...Blog
24th Oct 2014
The Observer Effect lurks in the depths of quantum theory and chucks up a challenge to scientists – the act of measuring something changes...Blog
20th Oct 2014
Twenty million people travel each year between London and Scotland on East Coast Trains and it’s a challenge to keep those customers happy...Blog
9th Oct 2014
A new class of technology enables companies to communicate with their customers through the channel of their choice, at a time that’s...Blog