Diana Serrano

Member Since: 23rd Nov 2018

Blogger

Bio

Marketing coordinator with a team that has customer experience in its DNA.

The CXApp is a mobile customer engagement platform for meetings, events, communities and campuses. Learn more at: http://thecxapp.com/. Follow us on Twitter: https://twitter.com/TheCXApp and LinkedIn: https://www.linkedin.com/company/thecxapp/

Diana Serrano

Marketing Coordinator The CXApp

18th May 2019

One major component of the modern customer experience involves personalization or customization. It’s somewhat of a gamified process that...

Blog

18th May 2019

This year's theme at the Association of Briefing Program Manager's Spring Conference was 'Monumental Collaborations, A Capitol Idea'. Yes,...

Blog

5th Apr 2019

As a part of the CXApp team, customer experience and mobile apps are always part of the conversation. This week I sat down with our CEO,...

Blog

1st Mar 2019

2019 is here and the topic on everyone’s mind is which business trends will shape the new year. No matter what publication or author you...

Blog

4th Jan 2019

According to a recent article by Dave Hersh , “You can no longer throw up a forum and expect people to come, learn how to navigate and...

Blog

3rd Jan 2019

Customer experience (CX) requires attention. It requires maintenance. You can’t simply tend to it once and forget it. Having a strong...

Blog

3rd Jan 2019

In many talks regarding generational divides as they pertain to business, one or two generations are singled out. Discussions about digital...

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