dilabrien

Member Since: 15th Jan 2016
Blogger
Freelance writer and digital marketing buff. Five years in online marketing. One year as a World Teach Volunteer. I love testing custom acquisition growth hacks and always on the look out for new startups.
13th Dec 2017
Once upon a time, a company that created great customer experiences really stood out. Great CX (even before the term was coined) was...
Blog
6th Dec 2017
Let’s face it. If you’re developing a mobile app for your business, you’re heading down a challenging road. The truth is, even though...
Blog
2nd Dec 2017
A former call center employee once remarked, “If, when I die, I go to Hell, I know that I will have to be a customer service rep for...
Blog
27th Nov 2017
Advances in technology have made it so that a potential home buyer can do a lot of the preliminary steps themselves. They can look for...
Blog
20th Nov 2017
Luxury products. We have a pretty good idea of the names – Chanel, Coach, Burberry, Rolex, Cartier, etc. What’s more – these brands are...
Blog
16th Nov 2017
Another acronym. But an important one. It stands for “Chief Experience Officer,” and it is becoming an increasingly important position and...
Blog
15th Nov 2017
Chances are, you work very hard to earn the business of new customers. That makes sense as new customers mean growth. On the other hand...
Blog
7th Nov 2017
Customer surveys provide business owners with an important means of getting customer feedback. Unfortunately, only 9% of customers actually...
Blog
30th Oct 2017
Customer experience is more than web design. Every touchpoint between the customer and a business informs their experience. Because of this...
Blog
23rd Oct 2017
A brand’s story isn’t told in one sitting, and it isn’t delivered through a single platform. Instead, it unfolds over time through a...
Blog