Dominic Graveson
Member Since: 28th Nov 2015
28th Nov 2011
Seven ways to measure and deliver customer engagement
Dominic Graveson of www.cscape.com provides a set of pointers and things to consider if you are developing a strategy for measuring and...
Engagement
15th Jul 2011
Business as unusual: How do you approach customer experience in the 'new normal'?
It can be tempting to look externally for solutions to understand the 'new' customer relationship, says Dominic Graveson - when often the...
Loyalty
6th Jul 2011
The modern conundrum: The good customer vs the influential customer
Dominic Graveson considers some of the challenges of treating customers fairly in a world increasingly dominated by social media. Here’s a...
Management