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Dominic Graveson
Member Since: 28th Nov 2015
Dominic Graveson
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28th Nov 2011

Seven ways to measure and deliver customer engagement

Dominic Graveson of www.cscape.com provides a set of pointers and things to consider if you are developing a strategy for measuring and...
Engagement
15th Jul 2011

Business as unusual: How do you approach customer experience in the 'new normal'?

It can be tempting to look externally for solutions to understand the 'new' customer relationship, says Dominic Graveson - when often the...
Loyalty
6th Jul 2011

The modern conundrum: The good customer vs the influential customer

Dominic Graveson considers some of the challenges of treating customers fairly in a world increasingly dominated by social media. Here’s a...
Management

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