Dr. Alain Briançon is the Chief Technology Officer and VP of Data Science for Cerebri AI. Cerebri AI develops and sells the most sophisticated customer experience platform in the world. Measuring customer engagement and using those values and scores to drive customer success and financial results. Cerebri Values CX v2 platform is a leap forward in applying AI to draw insights from customer journeys and making recommendations that drive engagement and results. Our insights, Next Best Action{set}s, are driven by patent-pending object-oriented AI & reinforcement learning modelling methods that time and value up to 4 events in a sequence, rendering both ‘rules-based’ and ‘AI-lite’ technology obsolete for driving maximum results.