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Ed Creasey
Member Since: 4th Nov 2020
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Ed Creasey
Director of Pre-Sales International Calabrio
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18th Oct 2023
Research shows 3 Ways to Make UK Agents Impactful
Hybrid working and Artificial Intelligence (AI) are revolutionising the role of the agent worldwide but UK contact centres believe it takes...
Blog
18th Nov 2020
Turn customers into fans with a CX Rockstar
The pandemic has changed how contact centres operate. Agents working from home and changes in customer expectations are just two of the...
Blog
6th Nov 2020
4 ways to maximise & future-proof your call centre
Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio...
Blog
