Ed Murphy
Co-Founder & President ImprintCX
15th Dec 2022
Is technology a CX superdrug or a placebo?
The recent PWC report “ Experience is everything: Here’s how to get it right ” validates many of the principles that leading global CX...
Technology
30th Nov 2022
Can customer-centric culture avert quiet quitting?
Quiet quitting has been making headlines for the past few months It’s the latest buzz word for a problem that companies have always faced...
Engagement
15th Jun 2022
How do you design differentiated experiences for high-value customers?
Are all customers important? As a broad statement, yes, customers are important - for without customers you would have no business. But...
Loyalty
30th May 2022
Customer experience has become over-complicated - can it be simplified?
I am often asked what I do for a living. I usually say that I am a customer experience and employee engagement consultant. This is...
Engagement