Member Since: 9th Nov 2015
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John Morris is a 33 year veteran from Intel Corporation where he managed business interests in a variety of countries including Russia, US and Poland as well as the UK. He is passioate about exceptional customer experience, has a recent MBA from the Open University, and an ex RAF technician.
He is a passionate advocate for delivering exceptional customer experience with a proven record of driving CRM solutions, business improvement and change through a combination of people and team development, strong operational thinking and innovative business management. During his career he has created and led Technical, IT and Operational teams across Europe and US.
John has been involved in and led numerous projects involved in Quality management, Customer Support, Technical Sales, CRM / PRM, Sales Operations and Customer Experience. These have been developed within the context of Technical, Operational and IT businesses both within the UK and abroad including Russia, Poland and US.
Chronologically, John began his career with the Royal Air Force as an aircraft technician transitioned into industry in 1981 joining Intel Corp. Moving through a variety of customer touch and back office disciplines including Technical Support, Market Development and Product Quality before moving into management and leadership positions covering Technical and Operational teams and directing IT for Intel in EMEA.
He is now leveraging the knowledge gained from his variety of experiences to provide transformation support for businesses and co-authoring a book on the delivery and implementation of Customer Experience.
Director
JxD Consultants
11th Jan 2017
During a post New Year drink with a friend of mine he related a story that I felt need to be shared. It is a good example, in my opinion,...
Blog
14th Dec 2016
I have been writing about and studying customer experience behaviours for some time and currently working on some research using the 6Ps...
Blog
24th Oct 2016
A few months ago we kicked off some research based on 6 key customer experience elements we've coined as the '6 Ps principle'. These were...
Blog
19th Aug 2016
SMART has been around for over 30 years, maybe more and I believe was attributed to Peter Drucker. We know it stands for Specific,...
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26th Jul 2016
There is an increasing trend in retail to ask for feedback at point of sale, in many cases we will be asked for our email address as part...
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29th Jun 2016
In our view delivering a great customer experience isn’t about providing top level customer service with every bell and whistle. It’s about...
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14th Jun 2016
There is a quite a common saying in business, “what got you here, probably won’t get you there”, with there being where you want your...
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31st May 2016
Whether its B2B or B2C the process of delivering a consistent, successful and relevant customer experience seems to be as far away as ever...
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24th May 2016
Has CX become another fad? Is it now a phrase to weave in to the lexicon of management speak to fix the next the next big problem, a fix...
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