Member Since: 9th Nov 2015
Email: [email protected]
John Morris is a 33 year veteran from Intel Corporation where he managed business interests in a variety of countries including Russia, US and Poland as well as the UK. He is passioate about exceptional customer experience, has a recent MBA from the Open University, and an ex RAF technician.
He is a passionate advocate for delivering exceptional customer experience with a proven record of driving CRM solutions, business improvement and change through a combination of people and team development, strong operational thinking and innovative business management. During his career he has created and led Technical, IT and Operational teams across Europe and US.
John has been involved in and led numerous projects involved in Quality management, Customer Support, Technical Sales, CRM / PRM, Sales Operations and Customer Experience. These have been developed within the context of Technical, Operational and IT businesses both within the UK and abroad including Russia, Poland and US.
Chronologically, John began his career with the Royal Air Force as an aircraft technician transitioned into industry in 1981 joining Intel Corp. Moving through a variety of customer touch and back office disciplines including Technical Support, Market Development and Product Quality before moving into management and leadership positions covering Technical and Operational teams and directing IT for Intel in EMEA.
He is now leveraging the knowledge gained from his variety of experiences to provide transformation support for businesses and co-authoring a book on the delivery and implementation of Customer Experience.