Member Since: 4th Feb 2010
Chief Evangelist, CX SAP
19th Jul 2021
It's time to debunk the myth that employee experience and customer experience are linked
On the back of two "fight-nights" on LinkedIn on the topic of employee experience, and after reading comments and exchanging content with...Engagement
15th Aug 2011
The maturation of social CRM: Does the SCRM market really exist?
Esteban Kolsky looks at the new Gartner Magic Quadrant for SCRM and asks whether it demonstrates that the market doesn't exist. In...Technology
11th Oct 2010
A learning journey to a social CRM framework
Esteban Kolsky provides an overview of his updated company roadmap for social CRM. What does it mean for your business? Ever since I...CRM
17th Jun 2010
Esteban Kolsky: What is an Experience Continuum (and how do I get one)?
Using customer lifecycles to build interactions no longer works because the customer has control of the interaction. There are no more...Engagement