Elaine Roche | MyCustomer

Member Since: 27th Sep 2018

Blogger

Bio

Head of Customer Success at Wolters Kluwer Tax & Accounting UK, Elaine has dedicated her career to improving customer service and experience in the enterprise. Prior to joining Wolters Kluwer, Elaine was Director of Professional Services at Experian Data Quality UK.

Elaine Roche

Head of Customer Success Wolters Kluwer Tax & Accounting UK

11th Sep 2023

Ten Key Learnings in the Shift to Self Service

It’s fair to say that in 2020, the pandemic caused a highly volatile business landscape, and customer service had to get agile very quickly...

Blog

17th Jul 2023

How to embed customer experience thinking

Every aspect of our organisation is driven by customer experience, from the front line to the boardroom. I lead a team of customer success-...

Blog

27th Jul 2021

7 top tips for communicating change to customers

When it comes to communicating change to the end-user experience, it pays to be transparent and authentic, particularly when announcing...

Blog

27th Oct 2020

270 tube stations & 6 lessons in corporate values

On October 15th, our company celebrated its annual Values Day which also coincided with World Values Day. It inspired me to create this...

Blog

8th Oct 2019

What B2B customer support can learn from B2C

It's International Customer Service Week which is a great opportunity to explore these lessons that B2B customer service teams can take...

Blog

1st Oct 2018

The National Customer Service Week checklist

As head of Customer Success at Wolters Kluwer Tax & Accounting UK, I have spent my career exploring new ideas and technologies to...

Blog