Elaine Roche

Member Since: 27th Sep 2018
Blogger
Head of Customer Success at Wolters Kluwer Tax & Accounting UK, Elaine has dedicated her career to improving customer service and experience in the enterprise. Prior to joining Wolters Kluwer, Elaine was Director of Professional Services at Experian Data Quality UK.
Head of Customer Success Wolters Kluwer Tax & Accounting UK
11th Sep 2023
It’s fair to say that in 2020, the pandemic caused a highly volatile business landscape, and customer service had to get agile very quickly...
Blog
17th Jul 2023
Every aspect of our organisation is driven by customer experience, from the front line to the boardroom. I lead a team of customer success-...
Blog
27th Jul 2021
When it comes to communicating change to the end-user experience, it pays to be transparent and authentic, particularly when announcing...
Blog
27th Oct 2020
On October 15th, our company celebrated its annual Values Day which also coincided with World Values Day. It inspired me to create this...
Blog
8th Oct 2019
It's International Customer Service Week which is a great opportunity to explore these lessons that B2B customer service teams can take...
Blog
1st Oct 2018
As head of Customer Success at Wolters Kluwer Tax & Accounting UK, I have spent my career exploring new ideas and technologies to...
Blog