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Emma Newman
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Member Since: 27th Aug 2020
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With a background in marketing and psychology, Emma Newman is a talented Head of Client Success who has worked with high-profile clients across the retail spectrum. Much in demand as a customer experience expert, she has been instrumental in building customer-focused strategies for a number of leading brands.

Emma Newman
Head of Client Success Red Ant
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14th Dec 2021

The ghosts of Xmas CX - past, present and future

We all know how the story goes –a miserly person is made to revisit his past, look at his present and recognise what his future could be if...
Blog
29th Nov 2021

Omnichannel PoS – the secret to CX success

PoS is one of digital transformation’s most-overlooked success stories. Thanks to their rapid evolution from simple order processing to...
Blog
28th Oct 2021

What do your customers really look like?

Getting that elusive single customer view Most retailers have a broad idea of who their customers are – generally, it’s a fairly fuzzy...
Blog
30th Sep 2021

Relieving customer experience pain points

For many retailers with multiple stores, the gold standard for customer experience was always based on being able to guarantee exactly the...
Blog
31st Aug 2021

What customers really think about activewear CX

As I highlighted in an earlier article ‘Taking a healthy approach to retail cx’ , people looking for sports and activewear have specific...
Blog
29th Jul 2021

Delivering omnichannel CX - dos and don'ts

As the challenges for the high street continue, there’s no doubt that the frontline staff who have contributed so much to both customers...
Blog
30th Jun 2021

Taking a healthy approach to retail CX

One of the more welcome side-effects of the global pandemic is a renewed focus on health and wellbeing. From solo running apps to zoom-...
Blog
28th May 2021

Retailers, it's time to evolve with your customers

It’s a process that started way before Covid – as concerns about people, the planet and our future became increasingly acute, shoppers...
Blog
28th Apr 2021

Delivering happiness – the new CX ideal

Now that customers generally have access to non-essential stores on a worldwide scale, the behaviours they established over lockdown are...
Blog
29th Mar 2021

Post-pandemic CX – what shoppers want

As the light at the end of the lockdown tunnel gets steadily brighter, retailers are approaching a day of reckoning when it comes to...
Blog
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