Emma Newman

Member Since: 27th Aug 2020
Blogger
With a background in marketing and psychology, Emma Newman is a talented Head of Client Success who has worked with high-profile clients across the retail spectrum. Much in demand as a customer experience expert, she has been instrumental in building customer-focused strategies for a number of leading brands.
Head of Client Success Red Ant
22nd Nov 2023
We’ve all experienced it – whether we’re trying to decide what to watch on Netflix, arranging an evening out with friends or selecting what...
Blog
30th Oct 2023
There’s no doubt that the tech industry experiences more paradigm shifts than most, thanks to rapid advances that are triggered by humans...
Blog
25th Sep 2023
In the considerably less ‘connected’ days of the late 20th century, when shopping was broadly confined to visiting stores for a regular...
Blog
30th Aug 2023
Brunch, podcast, infomercial – love them or hate them, there seems to be a never-ending stream of portmanteau words that attempt to distil...
Blog
14th Dec 2021
We all know how the story goes –a miserly person is made to revisit his past, look at his present and recognise what his future could be if...
Blog
29th Nov 2021
PoS is one of digital transformation’s most-overlooked success stories. Thanks to their rapid evolution from simple order processing to...
Blog
28th Oct 2021
Getting that elusive single customer view Most retailers have a broad idea of who their customers are – generally, it’s a fairly fuzzy...
Blog
30th Sep 2021
For many retailers with multiple stores, the gold standard for customer experience was always based on being able to guarantee exactly the...
Blog
31st Aug 2021
As I highlighted in an earlier article ‘Taking a healthy approach to retail cx’ , people looking for sports and activewear have specific...
Blog
29th Jul 2021
As the challenges for the high street continue, there’s no doubt that the frontline staff who have contributed so much to both customers...
Blog