Emma Newman

Member Since: 27th Aug 2020
Blogger
With a background in marketing and psychology, Emma Newman is a talented Head of Client Success who has worked with high-profile clients across the retail spectrum. Much in demand as a customer experience expert, she has been instrumental in building customer-focused strategies for a number of leading brands.
Head of Client Success Red Ant
14th Dec 2021
We all know how the story goes –a miserly person is made to revisit his past, look at his present and recognise what his future could be if...
Blog
29th Nov 2021
PoS is one of digital transformation’s most-overlooked success stories. Thanks to their rapid evolution from simple order processing to...
Blog
28th Oct 2021
Getting that elusive single customer view Most retailers have a broad idea of who their customers are – generally, it’s a fairly fuzzy...
Blog
30th Sep 2021
For many retailers with multiple stores, the gold standard for customer experience was always based on being able to guarantee exactly the...
Blog
31st Aug 2021
As I highlighted in an earlier article ‘Taking a healthy approach to retail cx’ , people looking for sports and activewear have specific...
Blog
29th Jul 2021
As the challenges for the high street continue, there’s no doubt that the frontline staff who have contributed so much to both customers...
Blog
30th Jun 2021
One of the more welcome side-effects of the global pandemic is a renewed focus on health and wellbeing. From solo running apps to zoom-...
Blog
28th May 2021
It’s a process that started way before Covid – as concerns about people, the planet and our future became increasingly acute, shoppers...
Blog
28th Apr 2021
Now that customers generally have access to non-essential stores on a worldwide scale, the behaviours they established over lockdown are...
Blog
29th Mar 2021
As the light at the end of the lockdown tunnel gets steadily brighter, retailers are approaching a day of reckoning when it comes to...
Blog