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Emma Newman
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Member Since: 27th Aug 2020
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With a background in marketing and psychology, Emma Newman is a talented Head of Client Success who has worked with high-profile clients across the retail spectrum. Much in demand as a customer experience expert, she has been instrumental in building customer-focused strategies for a number of leading brands.

Emma Newman
Head of Client Success Red Ant
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22nd Nov 2023

Choice overload - taking the anxiety out of retail

We’ve all experienced it – whether we’re trying to decide what to watch on Netflix, arranging an evening out with friends or selecting what...
Blog
30th Oct 2023

Making smart choices – AI & retail recommendations

There’s no doubt that the tech industry experiences more paradigm shifts than most, thanks to rapid advances that are triggered by humans...
Blog
25th Sep 2023

A question of loyalty

In the considerably less ‘connected’ days of the late 20th century, when shopping was broadly confined to visiting stores for a regular...
Blog
30th Aug 2023

Time to get phygital?

Brunch, podcast, infomercial – love them or hate them, there seems to be a never-ending stream of portmanteau words that attempt to distil...
Blog
14th Dec 2021

The ghosts of Xmas CX - past, present and future

We all know how the story goes –a miserly person is made to revisit his past, look at his present and recognise what his future could be if...
Blog
29th Nov 2021

Omnichannel PoS – the secret to CX success

PoS is one of digital transformation’s most-overlooked success stories. Thanks to their rapid evolution from simple order processing to...
Blog
28th Oct 2021

What do your customers really look like?

Getting that elusive single customer view Most retailers have a broad idea of who their customers are – generally, it’s a fairly fuzzy...
Blog
30th Sep 2021

Relieving customer experience pain points

For many retailers with multiple stores, the gold standard for customer experience was always based on being able to guarantee exactly the...
Blog
31st Aug 2021

What customers really think about activewear CX

As I highlighted in an earlier article ‘Taking a healthy approach to retail cx’ , people looking for sports and activewear have specific...
Blog
29th Jul 2021

Delivering omnichannel CX - dos and don'ts

As the challenges for the high street continue, there’s no doubt that the frontline staff who have contributed so much to both customers...
Blog
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