Login
Sign up
Subscribe to Newsletter
Search
Search
Menu
Marketing
Strategy
Technology
Data
Sales
Sales performance
CRM
Ecommerce
Service
Management
Contact centres
Channels
Customer Experience
Engagement
Loyalty
Voice of the Customer
Resources
Whitepapers & research
Webinars
Podcasts
Glossary
Industry news
CX Leader of the Year
Blog
Search
Search
Subscribe to Newsletter
Ermir Shakaj
Ermir Shakaj
Member Since: 26th Nov 2019
Blogger
Ermir Shakaj
Senior Solutions Consultant Genesys
Blog posts
Discussions
Discussion replies
Comments
26th Nov 2019
Serving your customers' emotional needs
We all like to think our buying decisions are totally rational. Yet, according to Professor Gerald Zaltman of Harvard, 95% of purchases are...
Blog