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Ermir Shakaj
Ermir Shakaj
Member Since: 26th Nov 2019
Blogger
Ermir Shakaj
Senior Solutions Consultant Genesys
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13th Dec 2019
Why tools & tech CAN tackle employee engagement
Raising the bar on customer experience (CX) requires a specific set of enablers. While it’s easy to get consumed by strategy, process and...
Blog
26th Nov 2019
Serving your customers' emotional needs
We all like to think our buying decisions are totally rational. Yet, according to Professor Gerald Zaltman of Harvard, 95% of purchases are...
Blog
