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Member Since: 4th Sep 2017
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23rd Apr 2018

Give consumers delivery visibility or lose them

According to a global survey out today, 78% of consumers want to receive updates on the status of their orders when purchasing goods, and...
Blog
18th Jan 2018

It’s the way you tell it: conversational commerce

Craig Wright, Sr. Director, Infor CX Retailers are continually looking for ways to reduce barriers to simple, consistent, and excellent...
Blog
6th Nov 2017

Intimacy at scale: the banking CX challenge

The same dynamics that have rewritten the rules for virtually every type of commercial relationship are also reshaping the banking industry...
Blog
16th Oct 2017

Applying a concierge mindset for CRM excellence

Jason Rushforth, General Manager and Vice President, Infor CX In previous posts we have looked at the importance of mapping the customer...
Blog
28th Sep 2017

How to make a journey map more than a flow chart

Jason Rushforth, General Manager and Vice President, Infor CX outlines what other industries can learn from the customer experience...
Blog
22nd Sep 2017

How to avoid conflicting messages in omnichannel

Jason Rushforth, General Manager and Vice President, Infor CX Customers now set the pace of when, where and how they interact with a...
Blog
4th Sep 2017

How to develop meaningful marketing metrics

Sherri Kolomayz, Digital Campaign Manager, Infor If you aren’t tracking the right marketing metrics, you aren’t going to get the C-suite...
Blog

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