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Frank Lochbaum
Frank Lockbaum
Member Since: 20th Sep 2016
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Frank Lochbaum
Managing Partner KPS (www.kps.com)
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24th May 2017

Transform experience to create customers for life

Each stage of shopper’s purchasing journey represents a point where they can be lost by a retailer forever. Businesses in the retail space...
Blog
4th Jan 2017

Keeping ahead of the connected consumer

Drawing the customer journey is almost impossible today, because the idea implies that the customers know where they are going, and have a...
Blog
26th Sep 2016

Power to the process: how to deliver seamless retail experiences

Omnichannel retail has come a long way over the past twelve months. Many retailers are closer than ever to being able to serve shoppers...
Blog

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