LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Frank Sherlock
Frank Sherlock
Member Since: 5th Apr 2017
Blogger
Website
Frank Sherlock
VP International CallMiner
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
6th Jan 2021

Adapting CX to 5 common types of customers

It’s no secret that delivering a five-star customer experience (CX) has direct and long-lasting positive effects on customer loyalty...
Blog
19th Sep 2019

Four ways to improve your call centre processes

In my recent blog What separates Which’s best and worst brands? I described three ways in which call centres can improve their satisfaction...
Blog
12th Sep 2019

What separates Which’s best and worst brands?

Which has recently revealed its list of UK’s Best and worst brands for customer service in 2019 . While the top-ranking brands were from a...
Blog
24th Aug 2018

Study reveals the main reasons for customer churn

Despite all the efforts to keep customers loyal, a new survey report - The CallMiner Index – a reveals a switching epidemic that has seen...
Blog
1st Nov 2017

Interaction analytics: How to secure exec buy-in

In my daily conversations with contact centre professionals I often hear that securing an investment for implementing analytics technology...
Blog
21st Jun 2017

A customer journey – how not to handle a complaint

Because of the nature of the industry I work in, I care a lot about how good companies are at delivering a superior experience to their...
Blog
5th Jun 2017

3 Top qualities of a modern call centre agent

Modern contact centres agents have access to an increasing array of technology to help them to perform better. But technology will only...
Blog
18th Apr 2017

Omnichannel: Are you there yet?

It is safe to say that it’s now well past the time to call ‘omnichannel’ just a buzzword. I attended the CCW 2017 Conference last month and...
Blog

Most read this week

Management
20th Sep 2023

Help internal customers look after external ones

by
Stephanie Edwards
Any Answers comment Icon 2
People holding hands

Trending

Management
20th Sep 2023

Help internal customers look after external ones

by
Stephanie Edwards
Any Answers comment Icon 2
CRM
11th Apr 2017

What will CRM look like in 2020?

by
Chris Ward
Technology
21st Sep 2023

Why AI won’t threaten personalisation

by
Mary Nelson

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift