Gangadhar Krishna is an independent author, coach, trainer and consultant in customer service and excellence. He thrives on thinking out of the box and is convinced that the most bizarre ideas always work. He recently published his illustrative business book titled ‘Delighting Customers Is’. It is a collection of well-researched one-liners that delve into the philosophy of customer service using 202 thought provoking illustrations. It is all about the nuances of delighting customers.
He owns copyrights for his theory on Service Excellence from the UAE Ministry of Economy, Abu Dhabi. The theory is also covered under the Indian Copyright Law. This is a simple yet powerful theory that can be applied to any industry.
He launched his personal portal www.delightingcustomers.com with the sole objective of helping organizations develop their business with the philosophy of ‘Sales Heaps but Service Reaps’.
He has to his credit over 90 articles on customer service released to various local dailies and magazines in UAE.
He is an assessor with Dubai Quality Awards and a passionate toastmaster.
He has initiated a voluntary training program called MYPSR - Give Time, Get Happiness, for those individuals who cannot afford such trainings nor are sent by their companies.
His 30 years’ career spans challenging experiences while serving customers in a multitude of industries such as travel, airlines, retail banking, courier services and credit management, spread over different countries as India, Australia and United Arab Emirates.
Good article! Often when you make things complex you drive customers away. A good experience is keeping it short and simple. When the customer understands and is on top of the situation he takes informed decisions. Now you help the customer buy instead of making a sale. A key difference for a good CX.