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The evolution of the digital world has given more power to the customer – but also more touchpoints for organisations to reach out directly to them.

 

This blog will offer informative insight into just how organisations can take that extra step from offering good customer service to providing a great customer experience. Topics will include how to exploit the cloud to quickly add new customer touchpoints, easy tips on improving your contact centre operations and which channels are key for which services.

 

Regular contributions will be from key Genesys customer experience professionals. Genesys is the global multichannel customer experience and contact centre solution leader. Our solutions help companies engage effortlessly with their customers across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximising revenue and loyalty.

Genesys
Customer Service Genesys
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4th Mar 2016

Texters Are Standing By: The Rise of the SMS Customer Experience

Want to book the cheapest flight to the Bahamas this winter? Schedule a house cleaner? Snag Rihanna tickets for your daughter? Just send a...
Blog
11th Jan 2016

Millennial banking: a brave new world

Financial services is one industry that stayed relatively unchanged for many years. However, this all changed with the rise of millennials...
Blog
17th Nov 2015

What does omnichannel actually mean?

Like many other sectors, there are often a lot of buzzwords in the customer experience world. One of the most commonly used terms is ‘...
Blog
13th Oct 2015

The Top 5 Ways to Drive Customers Away

When it comes to customer experience, it generally takes more effort and expense to gain new customers than to retain existing ones. This...
Blog
6th Jul 2015

The art of proactive customer experience

For any successful business, it’s vital to not only contact your customers, but to truly engage with them. In today’s multi-channel world,...
Blog
1st May 2015

5 ways to differentiate your mobile customer experience

For companies of all sizes, the best way to reduce customer churn and improve the overall customer experience (CX) is by meeting and...
Blog
14th Apr 2015

3 reasons why artificial intelligence will continue to revolutionise CX

Although once perceived as pure science fiction, artificial intelligence has transcended the boundaries of academic curiosity and Hollywood...
Blog
12th Mar 2015

How to find customer journey enlightenment and reach engagement nirvana

The quick and efficient management of customer journeys represents nirvana for many client-facing companies. However, in today’s digital...
Blog
16th Dec 2014

Yes, Christmas will be Digital – Optimise or Alienate your Customers

Christmas is upon us, and with it comes the biggest flurry of customer activity of the year. More and more consumers have been interacting...
Blog
10th Nov 2014

Twitter ignorance is not bliss! How social analytics can open up a customer blind spot

The Twittersphere is a melting pot of opinions with 6,000 tweets being posted every second . Probability dictates some of these tweets will...
Blog
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