Genesys
Member Since: 8th Aug 2014
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The evolution of the digital world has given more power to the customer – but also more touchpoints for organisations to reach out directly to them.
This blog will offer informative insight into just how organisations can take that extra step from offering good customer service to providing a great customer experience. Topics will include how to exploit the cloud to quickly add new customer touchpoints, easy tips on improving your contact centre operations and which channels are key for which services.
Regular contributions will be from key Genesys customer experience professionals. Genesys is the global multichannel customer experience and contact centre solution leader. Our solutions help companies engage effortlessly with their customers across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximising revenue and loyalty.
Customer Service Genesys
4th Mar 2016
Want to book the cheapest flight to the Bahamas this winter? Schedule a house cleaner? Snag Rihanna tickets for your daughter? Just send a...
Blog
11th Jan 2016
Financial services is one industry that stayed relatively unchanged for many years. However, this all changed with the rise of millennials...
Blog
17th Nov 2015
Like many other sectors, there are often a lot of buzzwords in the customer experience world. One of the most commonly used terms is ‘...
Blog
13th Oct 2015
When it comes to customer experience, it generally takes more effort and expense to gain new customers than to retain existing ones. This...
Blog
6th Jul 2015
For any successful business, it’s vital to not only contact your customers, but to truly engage with them. In today’s multi-channel world,...
Blog
1st May 2015
For companies of all sizes, the best way to reduce customer churn and improve the overall customer experience (CX) is by meeting and...
Blog
14th Apr 2015
Although once perceived as pure science fiction, artificial intelligence has transcended the boundaries of academic curiosity and Hollywood...
Blog
12th Mar 2015
The quick and efficient management of customer journeys represents nirvana for many client-facing companies. However, in today’s digital...
Blog
16th Dec 2014
Christmas is upon us, and with it comes the biggest flurry of customer activity of the year. More and more consumers have been interacting...
Blog
10th Nov 2014
The Twittersphere is a melting pot of opinions with 6,000 tweets being posted every second . Probability dictates some of these tweets will...
Blog