Geoff Land

Member Since: 29th Jan 2018
Blogger
Geoff Land is CEO of Infinity CCS, a leading provider of software solutions that optimise efficiencies and outcomes for key organisations around the globe. Infinity offers software solutions that meet the needs of private businesses, the emergency services and healthcare sectors.
An experienced CX executive, Geoff has spent his career helping leading some of today’s leading brands transform their businesses. Geoff previously held senior positions at Bright Star Communications (Saudi Arabia), founded Inspire FZE in the United Arab Emirates and has held a number of local and international positions at Nortel Networks.
Managing Director Infinity
30th Apr 2019
This is the digital transformation of the world, or the fourth industrial revolution as The World Economic Forum (organiser of Davos) has...
Blog
4th Mar 2019
Anyone in the business of performance improvement, whether in commerce, sport, finance, or science, must start with measurement. Cold, hard...
Blog
31st Jan 2019
What would you do to avoid losing £5.11 billion a year? Well, according to calculations made by Contact Babel that’s the cost to UK contact...
Blog
2nd Jan 2019
When it comes to reaching customers, meeting their needs, and solving their problems, the technology around today can do almost anything...
Blog
29th Nov 2018
What commercial contact centres can learn from 999 emergency centres, and vice versa. It’s easy to forget that 999 emergency centres are...
Blog
30th Oct 2018
Customers want all companies to deliver the kind of seamless digital experiences they get from superstar global leaders like Uber and...
Blog
28th Sep 2018
How to calculate the ROI of CX technology investments and choose the right pricing model for your business. In an ideal world, where money...
Blog
23rd Aug 2018
In our digital economy the thought of going to a broker or dealer for your home or car insurance now seems quaint to most individuals...
Blog
17th Jul 2018
We recently wrote about how creating a Single Customer View of your data is almost a pre-requisite for being GDPR compliant. This process...
Blog
16th May 2018
With the GDPR deadline almost upon us we’ve probably all received a flurry of emails from companies asking us to opt back in to continue...
Blog