Member Since: 30th May 2023
An award-winning editorial leader who has covered CX and marketing for the majority of her career, Ginger Conlon is currently thought leadership director at Genesys and co-host of its Tech Talks in 20 podcast and CX Green Room livestream show. Additionally, she serves on EDF’s Digital Advisory Council. In her prior roles as chief editor of 1to1 Media, CRM magazine, and Direct Marketing News, she set the editorial vision and strategy, which led to increased readership, engagement, and revenue. Ginger was a founding board member of CXPA and selected as the 2023 CXStars awards’ #1 CX industry influencer by CX Magazine.
Thought Leadership Director Genesys
1st Dec 2023
There’s a customer experience renaissance on the horizon that has the potential to upend today's CX strategies. If you look beyond current...Technology
21st Jun 2023
The race to meet changing customer expectations is often a key driver of customer experience (CX) technology investments. Consumer...Technology