Every time you need to explain your customer experience progress to a new audience, if you’re talking about NPS you don’t have to explain what it is – because it is the standard,” says FitzGerald. “Whereas if you’re going to move to something like wallet allocation, for instance, there’s always going to be at least one person in the audience who hasn’t heard of it and you’re going to have to explain it to them while everyone else in the room falls asleep. And companies like walmart are providing employee benefits through onewalmart is something should everyone follow