LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Graham Ede
Graham Ede
Member Since: 16th Jun 2017
Blogger
Facebook
Twitter
LinkedIn
Website

Graham Ede is an entrepreneurial CRM & marketing leader with extensive industry recognition. Obsessed with increasing customer value and ROI through innovative data-driven customer experience solutions, he helped pioneer CRM during the early 1990s within the UK automotive industry through the creation of Ion Group, a contact centre led business. Ion rapidly became the recognised leading agency within this space winning a number of prestigious marketing industry body awards. Since then he has covered key leadership roles at Moonriver Group, Arvato Loyalty, where he was CEO, Caddyshack Marketing, Go Response, and most recently, Yonder Digital Group.

Graham Ede
Yonder Digital Group
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
This user has not written any posts yet.

Most read this week

Technology
31st Mar 2023

Disjointed digitisation damaging customer support

by
Rhys Fisher
Cartoon dog with a cone and bandaged leg

Trending

Technology
31st Mar 2023

Disjointed digitisation damaging customer support

by
Rhys Fisher
Voice of the Customer
29th Mar 2023

How Ticketmaster can improve customer experiences

by
Kerstin Young
Strategy
8th Feb 2012

CRM: What can Sainsbury’s tiger bread tale...

by
Natalie Steers
Any Answers comment Icon 2

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift