Graham Thatcher
Graham Thatcher
Director Chief PR
8th Mar 2018
When was the last time you made a hotel reservation, or booked a table at a restaurant without checking the online reviews? In this blog,...
Blog
7th Jul 2017
Predictive Diallers and the Philosopher’s Stone Ask any expert and they will invariably tell you that the third absolute and inevitable...
Blog
31st May 2017
Let me ask you a question: On average, how many times a day do you think people engage with their mobile device? Shockingly, statistics...
Blog
1st Dec 2016
Adam Aftergut is a product marketing manager for NICE Performance Management. He specialises in software used by contact centres to improve...
Blog
16th Jun 2016
In this latest guest blog, Robert Zoch from NICE explains why Twitter is critical for Voice of the Customer (VoC) programs. A Little Bird...
Blog
23rd May 2016
In this lastest Guest Blog, Audelia Boker from Glassbox Digital suggests we take our websites and mobile apps to the shrink to improve...
Blog
21st Apr 2016
In this guest blog, Adam Williams, Managing Director of DBS Data warns organisations that the General Data Protection Regulation (GDPR)...
Blog
18th Apr 2016
I have on occasion been known to take to social media in order to resolve an issue I have with an organisation, and I must confess to more...
Blog
13th Apr 2016
How would you like to lower your customer churn rate? Want to increase customer retention? Or maybe increase your revenues? Robert Zoch at...
Blog
7th Apr 2016
Liron Golan is the Director Enterprise Portfolio Marketing at NICE Systems and a 'cloudoholic'. In this latest guest blog he discusses the...
Blog