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Graham Thatcher
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Member Since: 5th Mar 2015
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Graham Thatcher
Director Chief PR
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8th Mar 2018

How ratings and reviews can drive online sales

When was the last time you made a hotel reservation, or booked a table at a restaurant without checking the online reviews? In this blog,...
Blog
7th Jul 2017

Predictive Diallers and the Philosopher’s Stone

Predictive Diallers and the Philosopher’s Stone Ask any expert and they will invariably tell you that the third absolute and inevitable...
Blog
31st May 2017

Importance of mobile in digital customer analytics

Let me ask you a question: On average, how many times a day do you think people engage with their mobile device? Shockingly, statistics...
Blog
1st Dec 2016

10 mechanics that drive gamification

Adam Aftergut is a product marketing manager for NICE Performance Management. He specialises in software used by contact centres to improve...
Blog
16th Jun 2016

Why Twitter Is Critical to Voice of the Customer Programs

In this latest guest blog, Robert Zoch from NICE explains why Twitter is critical for Voice of the Customer (VoC) programs. A Little Bird...
Blog
23rd May 2016

Take your website to the shrink

In this lastest Guest Blog, Audelia Boker from Glassbox Digital suggests we take our websites and mobile apps to the shrink to improve...
Blog
21st Apr 2016

Why the 2018 GDPR deadline is a red herring

In this guest blog, Adam Williams, Managing Director of DBS Data warns organisations that the General Data Protection Regulation (GDPR)...
Blog
18th Apr 2016

New Global Survey Reveals Social Media Customer Service on the Decline

I have on occasion been known to take to social media in order to resolve an issue I have with an organisation, and I must confess to more...
Blog
13th Apr 2016

Stop customers from walking our the door and strengthen the bottom line

How would you like to lower your customer churn rate? Want to increase customer retention? Or maybe increase your revenues? Robert Zoch at...
Blog
7th Apr 2016

GUEST BLOG: The Contact Centre, Customer Service and The Cloud

Liron Golan is the Director Enterprise Portfolio Marketing at NICE Systems and a 'cloudoholic'. In this latest guest blog he discusses the...
Blog
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