Guest Contributor
Member Since: 4th Dec 2015
6th Oct 2021
This week marks National Customer Service Week in the UK , which has given business leaders in the technology world a chance to step back...
Blog
25th Aug 2020
For the world’s biggest brands, experience management (XM) can be an essential tool for driving loyalty, improving employee morale and...
Blog
14th Apr 2020
Now more than ever, it’s crucial we understand what challenges our customers are going through and develop ways we can help. The foundation...
Blog
16th Jan 2020
With a technological landscape carved with customer data trails, businesses can gather a more sophisticated understanding of customer needs...
Blog
16th Jan 2019
Get to know your customer: from reputational management, to boosting sales, and improving security. Whether a business is selling a product...
Blog
4th Dec 2018
To counteract customer churn rate, brands need to keep their customers engaged, create engaging content, and deliver personalised customer...
Blog