Guy Arnold

Member Since: 26th Oct 2016
Blogger
Guy is the founder and MD of ‘Sales through Service’ and ‘Investors in Feedback’, which coaches, trains, audits and accredits customer experience, reputation and referral systems for Organisations of all types in the UK and Europe. He is the Author of 3 books of the subject of Customer Experience Systems that produce continual and consistent repeat sales, cross sales, up sales and referrals for clients. His material is available via www.salesthroughservice.com and he also offers a paid licence, to allow coaches, trainers and advisers to use his systems with their clients.
MD Sales through Service
10th Nov 2017
The internet has empowered the consumer like nothing before … and this change is still in it’s infancy. Going forward you cannot hide poor...
Blog
13th Oct 2017
‘How to win at marketing and drive more sales?’ : this must be the most frequently asked business question of all time. Every individual...
Blog
28th Sep 2017
Marketing drives sales, right? Wrong. In a world of the empowered customer, the old ‘marketing drives sales’ model is becoming grossly out...
Blog
24th May 2017
In today’s world of the empowered customer and transparent online feedback, reputation is everything . We know how to build a great...
Blog
4th May 2017
There is much talk these days of empowered customers and how important they are for success in business. Through constant online feedback,...
Blog
3rd Apr 2017
It was a lovely spring day where myself, my wife, and family were visiting a beautiful National Trust property - Castle Drogo, to take our...
Blog
28th Mar 2017
I hear so often people and businesses saying that they had to reduce their prices in order to make more sales, and that customers are...
Blog
14th Mar 2017
Following my previous article published on MyCustomer, 'Defining passion in customer experience management' , the question was raised of '...
Blog
28th Feb 2017
‘Passion’ is a word often used in the context of customer service and customer experience: passion will drive excellence and continual...
Blog
16th Feb 2017
It's easy to write about 'excellent customer service' ... and there are acres of print on the subject. The only problem is that mostly they...
Blog