Guy is the founder and MD of ‘Sales through Service’ and ‘Investors in Feedback’, which coaches, trains, audits and accredits customer experience, reputation and referral systems for Organisations of all types in the UK and Europe. He is the Author of 3 books of the subject of Customer Experience Systems that produce continual and consistent repeat sales, cross sales, up sales and referrals for clients. His material is available via www.salesthroughservice.com and he also offers a paid licence, to allow coaches, trainers and advisers to use his systems with their clients.