LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Hannah Giles
Hannah Giles
Member Since: 14th Jun 2016
Blogger
Facebook
Twitter
LinkedIn
Website
Hannah Giles
Head of Marketing Zensend
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
19th Jul 2016

Keeping the tills ringing, 14 stats that outline the business case for SMS in retail

Businesses are increasingly turning to messaging as a key technology for engaging consumers. And whilst OTT messaging is growing as a rich...
Blog
14th Jun 2016

Mobile messaging in retail and the evolution of convenience

According to the latest annual Communications Market Report from Ofcom, by the end of 2015, two thirds of people in the UK owned a...
Blog

Most read this week

Engagement
17th Mar 2023

Revealed: The 5 factors harming agent experience

by
Nicole Kyle
Any Answers comment Icon 1
Contact centre agent

Trending

Engagement
17th Mar 2023

Revealed: The 5 factors harming agent experience

by
Nicole Kyle
Any Answers comment Icon 1
Engagement
27th Sep 2016

Why NOW is the time to map your customer journey

by
Chris Ward
Any Answers comment Icon 8
Engagement
23rd Mar 2023

Have brands given up trying to improve CSAT?

by
Colin Shaw

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift