Iain Banks

Member Since: 16th Nov 2017

Blogger

Bio

Iain Banks, Regional VP International Markets, TTEC is responsible for developing TTEC's full International go-to-market business plan for sales, marketing and solutions. Iain is an experienced, senior-level business development professional with a career spanning more than 18 years in the Global BPO/Contact Centre environment, with a proven track record in delivering business results including new logo sales, organic account growth and strong operational relationships. Iain has previously held senior positions in the contact centre industry at companies including Sitel, Sykes and Kura (CS) Ltd.

Iain Banks

Regional VP International Markets

TTEC

22nd May 2019

Channel orchestration: Cut waste, increase CSAT

Speed makes the world go around. Next-day shipping and automated shopping suggestions have hastened the shopping process, but when it comes...

Blog

30th Apr 2019

5 ways to create the right retail experience

Retail is changing and leaders need to adapt. In the wake of e-commerce rapidly becoming the preferred way to shop, representing £96...

Blog

1st Mar 2019

Evolving customer care for Millennials

Millennials are a force of nature in today’s marketplace. Supercharged with a sense of purpose, connectivity, and drive, they are bringing...

Blog

13th Dec 2018

Top CX lessons from 2018....plus looking ahead

In February I predicted this was going to be the year that companies would re-commit to customer centricity. AI innovation and the...

Blog

28th Nov 2018

Northern Ireland: Future of European Nearshoring

Today’s complex contact centre space demands intense levels of front-line support and meaningful voice and digital interactions...

Blog

30th Oct 2018

4 key insights to inspire CX leadership

We live in a world where everything but experience is being commoditised, and experience delivers greater returns when done well. That’s...

Blog

1st Oct 2018

Ways to expect the unexpected this holiday season

The holiday season is fast approaching, and many organisations are anxious about what’s around the corner. This time of the year retailers...

Blog

3rd Aug 2018

Three CX Lessons from the Three Lions

Here we are everyone, just a few weeks ago we all had the amazing opportunity to watch one of the greatest World Cups unfold. And despite...

Blog

8th Jul 2018

Leadership and performance in the World Cup

The moment has come, and The World Cup has already shocked and awed since we last highlighted some fantastic brands that scored in their...

Blog

13th Jun 2018

The 5 most authentic World Cup marketing campaigns

It’s not every day that your marketing campaign has half the world watching. This week, millions will be watching the 2018 FIFA World Cup...

Blog