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Iain Banks
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Member Since: 16th Nov 2017
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Iain Banks, Regional VP International Markets, TTEC is responsible for developing TTEC's full International go-to-market business plan for sales, marketing and solutions.  Iain is an experienced, senior-level business development professional with a career spanning more than 18 years in the Global BPO/Contact Centre environment, with a proven track record in delivering business results including new logo sales, organic account growth and strong operational relationships.  Iain has previously held senior positions in the contact centre industry at companies including Sitel, Sykes and Kura (CS) Ltd.

 

Iain Banks
Group Vice President TTEC EMEA
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24th Aug 2021

B2B sales: Virtual connections, real relationships

TTEC recently published a white paper (in partnership with Forrester Research) focused on the evolution of sales and how technology is now...
Blog
22nd Jul 2021

Is FinTech finally coming for the banks?

My colleague Mike Orlic recently wrote about the future of the insurance industry and I found it really interesting that he focused less on...
Blog
23rd Jun 2021

Companies facing hypergrowth need a plan for CX

Hypergrowth sounds like a great problem to have. If your company is successful and growing then that’s the target for every entrepreneur,...
Blog
12th May 2021

How AI can improve diversity and inclusion

Artificial Intelligence (AI) is often touted as a solution for almost every problem facing modern executives, but can it help with...
Blog
29th Mar 2021

Customer acquisition vs retention: A balancing act

The art of attracting and keeping customers is a balancing act, and the pandemic was an anvil thrown onto the scale. The brands that...
Blog
21st Jan 2021

7 customer and employee experience trends for 2021

Businesses in Europe have an opportunity—and a challenge—in 2021 to adapt to an increasingly digitised world and ensure that their customer...
Blog
15th Dec 2020

Automation trends that are set to stay beyond 2021

In the last few months our industry has been talking of how organisations have delivered digital transformation in a matter of months...
Blog
20th Nov 2020

3 ways to reconfigure your sales strategy

The fight for customers is fierce – especially now – when consumers are changing the way they shop, buy, and interact with brands. Most...
Blog
21st Oct 2020

AI-enabled remote training is the new normal

Demand for remote training, like many other developing technologies, rapidly accelerated in a business world transformed by COVID-19. The e...
Blog
10th Sep 2020

AI's increasing role in contact centres

Bots based on Artificial Intelligence (AI) have been drastically transforming contact centres for the last few years. However, the global...
Blog
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