Iain Banks

Member Since: 16th Nov 2017

Blogger

Bio

Iain Banks, Regional VP International Markets, TTEC is responsible for developing TTEC's full International go-to-market business plan for sales, marketing and solutions. Iain is an experienced, senior-level business development professional with a career spanning more than 18 years in the Global BPO/Contact Centre environment, with a proven track record in delivering business results including new logo sales, organic account growth and strong operational relationships. Iain has previously held senior positions in the contact centre industry at companies including Sitel, Sykes and Kura (CS) Ltd.

Iain Banks

Regional VP International Markets

TTEC

13th Dec 2018

Top CX lessons from 2018....plus looking ahead

In February I predicted this was going to be the year that companies would re-commit to customer centricity. AI innovation and the...

Blog

28th Nov 2018

Northern Ireland: Future of European Nearshoring

Today’s complex contact centre space demands intense levels of front-line support and meaningful voice and digital interactions...

Blog

30th Oct 2018

4 key insights to inspire CX leadership

We live in a world where everything but experience is being commoditised, and experience delivers greater returns when done well. That’s...

Blog

1st Oct 2018

Ways to expect the unexpected this holiday season

The holiday season is fast approaching, and many organisations are anxious about what’s around the corner. This time of the year retailers...

Blog

3rd Aug 2018

Three CX Lessons from the Three Lions

Here we are everyone, just a few weeks ago we all had the amazing opportunity to watch one of the greatest World Cups unfold. And despite...

Blog

8th Jul 2018

Leadership and performance in the World Cup

The moment has come, and The World Cup has already shocked and awed since we last highlighted some fantastic brands that scored in their...

Blog

13th Jun 2018

The 5 most authentic World Cup marketing campaigns

It’s not every day that your marketing campaign has half the world watching. This week, millions will be watching the 2018 FIFA World Cup...

Blog

1st May 2018

AI will enhance call centre support not replace it

From retail to healthcare, artificially intelligent bots are supporting customers in more and more industries. According to Tata...

Blog

22nd Mar 2018

Chatbot relay: Syncing bots & humans for great CX

Every year the latest technology makes our lives faster, more mobile, and a little less human. And the same can be said for business. As...

Blog

16th Feb 2018

How is that New Year’s resolution going?

Have you stuck to your New Year’s resolution? If not, you’re not alone. The Guardian states that 66 percent of Brits abandon their...

Blog