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5th Dec 2016

4 routes to customer experience success

This November Forrester held its annual CX Europe Conference. Customer experience (CX) thought leaders came together to highlight how...
Blog
29th Sep 2016

Differentiating through CX - Standing out from the Crowd

Standing out from your competitors isn’t always easy. As a result, companies are constantly looking at ways to differentiate themselves and...
Blog
2nd Aug 2016

Transform your NPS from score to system

If you’ve spent more than about 2.5 seconds engaged in any type of Customer Experience (CX) activity, you’ve undoubtedly heard of the Net...
Blog
14th Jul 2016

Voice of Employee: A Critical, Often Neglected Key to CX Success

Voice of Employee: A Critical, Often Neglected Key to CX Success In most organisations, customer experience (CX) initiatives are designed,...
Blog
31st May 2016

Highlights from InMoment’s CXE 2016 European conference

Earlier this month, CX professionals from across the UK and Europe descended on Birmingham for InMoment’s annual European Customer...
Blog
5th May 2016

Socialising customer experience – the OpenTell way

This May, during InMoment’s Customer Experience Elevated 2016 European Conference, Andrew Dean, Customer Experience Manager at iNTERTAIN,...
Blog
27th Apr 2016

Why CX investment makes most economic sense in uncertain times

Recently, Forrester VP, research director and customer experience thought leader Harley Manning looked at the current volatility of the...
Blog
13th Aug 2015

Five components of an actionable social listening strategy by Gary Topiol

Customers of all stripes are increasingly sharing their experiences via social media, and the feedback they provide has massive value to...
Blog

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