Ivaylo Yorgov | MyCustomer

Member Since: 1st Oct 2020

Blogger

Ivaylo Yorgov

Managing Director Gemseek

14th Oct 2020

How to change your CX when change is hard

How to get C-level buy-in for CX improvement initiatives? How to ensure consistency of our approach to CX across departments? How to make...

Blog

12th Oct 2020

How to offer price-based recovery incentives

We all try very hard, yet, at one point or another our companies fail to deliver the services we promise our customers. This happens every...

Blog