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Jack Barmby
Jack Barmby, Gnatta
Member Since: 7th Feb 2018
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Jack Barmby is the founder and CEO of Gnatta, a customer communication platform that enables companies such as ASOS and AO, to talk to their customers over any system or channel. Gnatta pulls together all the various systems and channels a company uses to communicate with customers, connecting the data from those systems to provide everything a company needs to have informed and intelligent conversations with them.

Jack Barmby
Founder and CEO Gnatta
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26th Nov 2018

Should you skip the AI for now?

Artificial intelligence has become a buzzterm. It seems that if you don’t have AI, you’re not at the cutting edge. Everyone’s talking about...
Blog
31st Oct 2018

Customer experience predictions for 2020

Delivering a great customer experience doesn’t just mean providing excellent products and services. It means knowing the customer well...
Blog
11th Sep 2018

Why AI continues to fall short… for now

Artificial intelligence is often portrayed as a threat – something that will make machines so advanced that they’ll start taking over our...
Blog
27th Jul 2018

How to create a compelling virtual assistant

We’re seeing more virtual assistants in the news, but they’ve yet to become mainstream in business’ customer service provisions. Virtual...
Blog
3rd Jul 2018

The difference between bots, chatbots and AI

People often conflate automation and AI, but there’s a simple way to distinguish the two forms of technology. Automated systems will follow...
Blog
17th May 2018

What role should digital humans have in service?

We’re seeing more ‘digital humans’ in the news lately – from Cora at The Royal Bank of Scotland (RBS) to Sarah at Mercedes-Benz – more...
Blog
13th Feb 2018

How bots can help deliver great customer service

Customer service is shifting. From the way customers choose to speak to brands, through to their expectations in how quickly a response is...
Blog

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