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Jagannathan
Jagannathan
Member Since: 20th Nov 2017
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The content enthusiast. Love writing and researching about Customer Experience and journey based approaches to simplify it. Key areas of research interest include predictive statistical analysis into customer journeys, Mapping customer journeys better and knowing more about disruptive trends in the customer experience space. Like to blog about new trends and recent know-how's in the Customer service industry. 

Jagannathan
Content Marketing Strategist CloudCherry
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18th Dec 2017

Dishonest Feedback: lesser good and greater evil!

Increasing cases of holiday sickness and claims associated with it have now become more like an afterparty sort of ritual. Not fifty, not...
Blog
12th Dec 2017

Imbibing emotion into retail customer journeys

The beginning of every new financial quarter comes with infinite possibilities and numerous challenges. And the odds of failure are...
Blog
5th Dec 2017

Learn customer experience the millennials way!

While half the millennials are busy making a fortune, the other half are in pursuit of it. Nothing out of the blue, at least that’s what...
Blog
27th Nov 2017

How can airline companies ACE customer experience?

Long gone are the days when air travel was a privilege, and when the whole idea of flying was a completely memorable, and quite thrilling...
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