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Jaime Scott
Jaime Scott
Member Since: 18th Nov 2014
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Jaime has many years experience leading customer service operations and customer experience improvement teams and programmes for leading UK brands. As Head of Customer Insight and Improvement at Orange, he established the organisation’s first customer experience function and played a leading role in helping the company to top the JD Power customer satisfaction awards six years running. As Customer Experience Director at Barclays Bank and Vertex, he led teams to design and implement enterprise-level case management, quality assurance, customer insight and performance management systems.

Jaime Scott
Managing Director EvaluAgent
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22nd Apr 2015

How to succeed when the key differentiator is rubbish service

Just after the new year, Scottish Power was awarded the infamous Wooden Spoon award for the UK’s worst customer service. It’s not the most...
Blog
20th Nov 2014

Why companies won’t get away with lying to their customers any more

Recently the increasingly active industry watchdog Ofcom flexed its muscles on complaints handling , accompanied by the usual media fanfare...
Blog

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