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James Frampton
Member Since: 25th Mar 2021
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James Frampton
SVP and general manager EMEA SugarCRM
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9th Jun 2022
3 strategies for improving CX in 2022
Consumers today have a wealth of options; this puts immense pressure on organisations to ensure they deliver a consistently great customer...
Blog
22nd Nov 2021
Driving growth through customer experience
“We will continue to focus relentlessly on our customers” was Jeff Bezos’ promise in his original letter to shareholders in 1997. This is a...
Blog
26th Mar 2021
Poor data & tech fuelling a customer crisis
With a black swan event changing the face of business, and indeed our daily lives, almost overnight, there’s a lot that’s been out of...
Blog
