LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Jason_Roos
Jason Roos, CEO and Founder of Cirrus Response
Member Since: 25th Apr 2022
Blogger
LinkedIn
Website
Jason_Roos
CEO & Founder Cirrus Response Limited
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
6th Sep 2022

Contact Centres: Five common mistakes to avoid

Since being coined in 2012, ‘digital transformation’ has become an umbrella term for the boundless technological evolution that has taken...
Blog
22nd Aug 2022

The power of listening

The contact centre is the beating heart of consumer-to-brand communication. Agents naturally have a great deal of weight on their shoulders...
Blog

Most read this week

Engagement
3rd Dec 2023

Ensuring the success of your customers

by
Alex Monaghan
Hands puzzling a light bulb

Trending

Technology
2nd Dec 2023

Deliver better CX with conversational intelligence

by
Leslie Pagel
Engagement
3rd Dec 2023

Ensuring the success of your customers

by
Alex Monaghan

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift