LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
Enter 2022 award2021 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
John Cheney
john cheney
Member Since: 5th May 2011
LinkedIn
John Cheney
CEO Workbooks.com
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
9th Nov 2021

Why is CRM still failing so many organisations?

CRM is a core component of the operational toolkit and yet, CRM success rates are still too low. For every business achieving phenomenal...
Sales performance

Most read this week

Ecommerce
1st Jul 2022

Will Amazon have a customer experience crisis?

by
Rhys Fisher
Any Answers comment Icon 1
Amazon staffing crisis

Trending

Ecommerce
1st Jul 2022

Will Amazon have a customer experience crisis?

by
Rhys Fisher
Any Answers comment Icon 1
Engagement
4th Jul 2022

Can a degree add credibility to CX certification?

by
Rhys Fisher
Any Answers comment Icon 1
Engagement
5th Jul 2022

Customer experience lessons from Atlantis The Palm

by
Steven Van Belleghem

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2022 Sift
Sift